Terms and Conditions

Cancellations, refunds or changes

Once confirmed, orders may not be cancelled, refunded or exchanged. All purchases are final.

Not being able to attend an event or show or making a mistake during the booking process shall not constitute grounds for a refund. Users are not entitled to exercise the right to withdrawal or termination in accordance with applicable regulations on consumer affairs and retail trading.

Once the purchase is complete, we issue a voucher or e-tickets that clearly state the meeting address & start time for your booking (or where applicable, opening times and location for ticket collection).

Failure to follow the specified instructions may result in being denied entrance, missing any included transport, missing the departure of pre-scheduled tours, or being unable to collect your tickets.

Ticketed Limited cannot be held responsible under any of the aforementioned circumstances or for any delays experienced by the customer due to changes to their travel plans, cancelled transport departures (flights, trains, etc), extreme weather conditions or any other situations that might arise due to force majeure that prevent the customer from following the booking instructions.

With reference to event tickets, all efforts will be made to allow individuals arriving late access to show venues during recesses, although admission in these circumstances cannot always be guaranteed.

In case of a cancellation or change of date of a show, we will use all the means that are reasonably available to us to notify of the cancellation as soon as we receive the corresponding authorization from the supplier. This may include publishing updated information on our website or attempting to reach the customer by email on the email address provided at the time of booking.

As a distributor, Ticketed Limited may solely and exclusively cancel tickets and, accordingly, proceed to refund the amount paid when we receive an express order from the promoter or organiser of the event in the case of cancellations, date changes, and so on.

Tickets are sold notwithstanding the supplier’s right to alter or vary the programme owing to events or circumstances reasonably beyond their control, without them being required to refund sums paid or exchange tickets.

The venues reserve the right to refuse admission if the clients breach any of the terms and conditions of the show or event, the terms and conditions of the supplier, or for reasons of public safety (including failure to comply with any measures put in place to combat the spread of COVID-19), and clients will not be entitled to a refund.

Published starting times of shows and events are subject to change, and it is the customer's responsibility to double check the start times before attending.

Match dates

The dates and start times of football matches are sometimes moved, often with very short notice.

When you make a purchase for a specific game, you are purchasing tickets for that event regardless of the date/time that it is played.

Weekend football games may be moved from a Saturday to Sunday and vice versa, and the start time may be changed at very short notice. Clients should be available to attend on all possible dates, as no refund will be offered if a match date is altered. Likewise, midweek matches may be moved between the different days of the week, which we suggest to keep in mind if arranging travel from overseas, as you will not be entitled to a refund if your travel plans then don't fit in with the final match schedule.

We will not contact customers with match date and time information, so it's important that you check with the venue or local media regularly for the correct time and date, however we will do our best to publish up to date information on our websites.

Away support

All tickets supplied will be located in the home support section of each club. Wearing any colours of the opposition or openly supporting the away team is not permitted under any circumstances and may lead to a refusal of entry or ejection from the stadium. No refunds or compensation shall be given.

Pricing & Seating

You are entitled exclusively to a seat of a value that corresponds to that indicated on your ticket. Where seat numbers are specified, the venue or event management reserve the right to provide an alternative seat to that stated on the ticket.

Please be aware that the price printed on your ticket may be the supplier’s face value rather than the purchase price you paid. You will not be entitled to a refund simply because you have paid a price exceeding the face value of the ticket.

All prices which are displayed include any applicable payment processing fees and booking fees. All prices are inclusive of any applicable VAT. Prices are liable to change at any time, but changes will not affect orders which have already been confirmed.

Tickets purchased for the intent of unauthorised resale (ticket touting) may result in access to the venue being denied to the ticket holder.

Contact & Help

Although Ticketed Limited must adhere to the terms and conditions set out by the venues and suppliers we will still always endeavour to try and help where we can.

Please submit any queries or questions to help@ticketed.com and we will be happy to assist where possible. Don't forget to include your order number!

In view of the fact that we sell articles on behalf of suppliers, we may need to contact them to gain further information before responding to a query from you. Some queries may take up to weeks to solve; however, we will contact you at the earliest possible opportunity.

In the unlikely event that you wish to make a complaint, please use the same email address provided above and please note that all complaints must be submitted to Ticketed Limited no more than 14 days after your event date.

Customer Data

Customer data such as name and email address may be passed on to football clubs for security purposes. Information shared with the clubs will not be used for marketing purposes.

Verified Purchase

"Excellent Customer Service"

Faysal from GB
Purchased 4 tickets for Chelsea v Bournemouth

Verified Purchase

"Outstanding Company and Amazing Match Day Experience!"

Lee from AE
Purchased 7 tickets for Man Utd v Newcastle

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We won't be beaten on price!

We regularly price match our tickets to ensure our customers always get the best value for money.

Found a like-for-like ticket for sale at a lower price? Challenge us to beat it! Just email help@ticketed.com with details of the ticket and the retailer.

Unlike other ticket sellers, we never hide or disguise prices. There’s no unexpected admin or delivery fees added on. At Ticketed.com the price you see is the price you pay.

Buying more than 10 tickets? Call our VIP line now for exclusive service and offers

If you’re buying more than 10 tickets then call our VIP line now for exclusive service and offers.

We regularly book large parties and can help assist with travel, corporate entertainment, accommodation and more.

Simply call us on 0330 100 2929 or email help@ticketed.com.